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3 Questions to Ask When Shopping for Flooring in Orlando

New, high-quality flooring should look amazing and continue providing customer satisfaction for at least a decade or more – depending on the material.

The best way to ensure that’s the case for your new home build or remodel is to work with an Orlando flooring company that offers three essential services.

3 Things to Verify With Prospective Orlando Flooring Professionals

Here are the questions you’ll want to ask as you begin your flooring selections:

1. Do They Provide Personalized Service?

We always recommend visiting flooring showrooms in your area to learn more about what’s available and get a feel for each company. By “local showrooms,” we mean local, family-owned, local flooring showrooms—not big box stores (more on that in #3).

Every company has its own personality and approach. While their products and services should be top-notch, you also want to feel good about working with them.

For one thing, you’ll be spending some time with their design representatives and installation team, so the more comfortable you are with them, the more pleasant the experience will be from start to finish.

During those consultations, you’ll want to pay attention to:

  • How long they’ve been in business?
  • Can they provide ample pictures and references from recent projects similar to yours in scope and materials?
  • How much time do they spend identifying your personal desires, issues with your current flooring, current household occupants (including pets), daily lifestyle, and your short—and long-term plans for the house?
  • Do they seem to care about your long-term needs and goals, or does it feel like they’re moving you through a sales conveyer belt process?

As mentioned above, your flooring should last – and look great – for a good long time. That requires personalized service from sales and installation professionals who truly value customer service satisfaction.

2. Are In-Home Consultations an Option?

Orlando flooring professionals who truly care about full-spectrum customer experience offer in-home consultations from professional designers.

In-home consultations are an example of personalized customer service at its finest. During the consults:

  • Professional flooring and interior designers can evaluate your space, home/lot orientation, lighting, existing or proposed fixtures/features – and then provide samples that enhance that.
  • You’ll be able to glean professional interior design tips and recommendations without any extra fees or charges.
  • Samples are brought into your home so you can look at them in real time.
  • Flooring pros have an opportunity to see your home “in action,” giving them a chance to make additional suggestions (or provide precautions) that guide you into selections that make the most sense for their location and wear/tear potential.

3. Does the Company Use Their Own Installers?

Remember we said that local showrooms don’t include big-box home improvement stores? Here’s one important reason: You want to ensure that the same company that sells you the flooring takes 100% responsibility for its professional flooring installation.

The biggest complaints we hear from customers who made the mistake of shopping for flooring online or purchasing their flooring from big-box stores, is that the products were inferior and the installation ruined the final effects and quality of the flooring.

This is because most online and big-box flooring retailers use “installation houses” to do the install. This means there’s no continuity of attention to customer service, installers can only do so much with inferior flooring, and customers may find they have little or no warranty protection depending on the installation terms.

Come On By a Creative Floors Showroom & Ask Us These 3 Questions

The team at Creative Floors would love to answer these and any other questions you have about prospective flooring choices. We’ve provided experienced flooring advice and service to Orlando area homeowners for more than 25 years.

We’re known for our customer-centric approach, which includes personalized service right in the comfort of your own home. In addition to using the highest-quality materials with the best warranties in the market, our in-house flooring installers ensure your flooring is installed beautifully.

Contact us to schedule an appointment at one of our Orlando or Casselberry locations OR to schedule an in-home consultation. Learn what a difference it makes when you work with flooring professionals who take a personalized design approach and ensure you make the best flooring choices for your home and lifestyle.