A single trip to your local Home Depot or Lowe’s can trick you into thinking they’re equivalent to using a local flooring store – and that’s absolutely not the case.
While it might seem like you’re getting personalized service – because you’re speaking to an actual human – shopping for flooring at big box stores is still the equivalent of shopping online.
Local Flooring Stores Provide Unparalleled Customer Service
Here are three reasons why you should always choose local showrooms, like Creative Floors, when shopping for flooring.
1. Personalized Attention From Flooring & Design Professionals
Your big box store representative may sit in the department where they’re working – but that does not make them a flooring pro. They are simply store employees assigned to a post.
Sure, they’ll glean basic information about their products over time, but corporate store employees like them can never provide the personalized service experienced at local flooring showrooms.
- They aren’t experienced flooring professionals
- There are limited supplies and options
- There’s little to no conversation about your home’s occupants, lifestyle, or other relevant considerations that should influence flooring choices
- They’ll often resort to searching online sources to answer your questions because they don’t have the in-depth produce education, training, and experience that we have
- They can’t support you with experienced interior design recommendations or services
- You may have to work with multiple salespeople depending on whose shift it is on any given day
- You’re at the mercy of contracted installers, which is never recommended (see #3)
Here at Creative Floors, our flooring experts are 100% dedicated to your experience, from the initial selection process to our in-house installation services and beyond.
2. Our In-Home (In Depth) Conversations Provide Lifestyle-Focused Selections
When you work with Creative Floors, you can visit our showrooms to view extensive samples of flooring selections and you can schedule in-home flooring consultations and estimates if you’d prefer.
During these appointments, our flooring representatives ask many questions about you, your family (including pets), your lifestyle, and your future plans for the home. The more we get to know you, the better we can understand your flooring needs, which leads to personalized and lifestyle-focused selections.
- We’ll talk about things like:
- Kids
- Pets
- Areas with heaviest foot traffic
- If you plan to age in place
- How often you host parties or other social events
- Water/moisture potential
- Whether you plan to rent your home out any time soon
Learning all we can about the ins and outs of your home’s occupants, regular activities, and short/long-term plans is the only way to ensure your final flooring selections perform as you expect them to – and continue to look their very best for many years to come.
3. Enjoy the Benefits of Professional Flooring Installation
Did you know that big box stores don’t offer in-house professional flooring installation? Instead, they contract with independent flooring installers, which puts customers at high risk for an unsatisfying experience.
Whenever you purchase flooring from a company that doesn’t also provide the installation service, you run the risk of mismeasured flooring or damaged flooring that isn’t discovered until the installer opens the shopped boxes, significantly delaying the project. We’ve heard countless stories where the installers didn’t want to risk not being paid, so they went ahead and installed damaged flooring anyway hoping it wouldn’t be noticed until later. Also, flooring manufacturer warranties are extremely limited when there is no continuity between the vendor and the installer.
Our customers are guaranteed to receive the right amount of (undamaged) flooring installed to perfection. As a result of that and our longstanding relationships with our products’ manufacturers, customers also benefit from the best flooring warranties in the industry.
Work With Creative Floors For The Best Flooring, Installation, & Customer Service
Are you interested in investing in flooring that is perfectly matched for your home and style and will continue looking its best year after year? Schedule an appointment with Creative Floors. We’ll show you why homeowners should always choose a local, Orlando-based flooring store over corporate, big-box alternatives.
We provide superior customer service from selection through installation, and we look forward to remaining your flooring and interior design allies long into the future.
